Shipping & Delivery Policy
Last Updated: September 26, 2025
MatchMyStars provides digital astrology reports and services only. No physical products are shipped.
After successful payment, the ordered report (such as biodata PDF or kundli matching report) will be generated and made available for download instantly or delivered via email within a few minutes.
If you do not receive your digital report within 24 hours, please contact our support team at [email protected].
1. Digital Services Only
MatchMyStars exclusively provides digital astrology services:
- Biodata Generation: Personalized marriage biodata in PDF format
- Kundli Reports: Detailed birth chart analysis and predictions
- Compatibility Analysis: Relationship compatibility reports
- Horoscope Readings: Personalized astrology consultations
- Astrology Games: Interactive digital experiences
No Physical Products: We do not manufacture, store, or ship any physical items. All our services are delivered digitally.
2. Instant Digital Delivery
Upon successful payment completion:
- Immediate Generation: Your personalized report is generated instantly
- Download Access: PDF files are made available for immediate download
- Email Delivery: Reports are sent to your registered email within minutes
- No Waiting Time: No shipping delays or processing time required
Delivery Timeframe: Most reports are delivered within 2-5 minutes of payment confirmation.
3. Delivery Methods
We use multiple delivery methods to ensure you receive your report:
- Direct Download: Immediate download link provided on the confirmation page
- Email Attachment: PDF files sent as email attachments
- Email Link: Secure download links sent via email
- Account Access: Reports saved to your account for future access
4. Delivery Confirmation
You will receive confirmation through:
- Payment Confirmation: Immediate confirmation page with download links
- Email Notification: Delivery confirmation sent to your email address
- Order Status: Real-time order status updates
- Download History: Access to your download history in your account
5. Delivery Issues & Support
If you experience any delivery issues:
- 24-Hour Window: Contact us within 24 hours if you don't receive your report
- Check Spam Folder: Ensure our emails aren't in your spam/junk folder
- Verify Email Address: Confirm the email address used during purchase
- Technical Support: Our team will investigate and resolve any issues
Contact Information: Email us at [email protected] with your order details and issue description.
6. File Access & Storage
Your digital reports are accessible through:
- Download Links: Secure links valid for 30 days from generation
- Email Attachments: PDF files attached to delivery emails
- Account Storage: Reports saved in your account for future access
- Re-download Option: Ability to re-download reports within the validity period
Recommendation: Download and save your reports immediately to your device for permanent access.
7. International Delivery
Since all our services are digital, we can deliver to customers worldwide:
- Global Access: No geographical restrictions on digital delivery
- Instant Worldwide: Same delivery speed regardless of location
- No Customs: No customs duties or import restrictions
- 24/7 Availability: Services available around the clock
8. Policy Updates
This shipping and delivery policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
We recommend reviewing this policy periodically to stay informed about our delivery terms and conditions.
9. Contact Support
For any delivery-related questions or issues, please contact our support team:
Email: [email protected]
Response Time: Within 24-48 hours
Business Hours: Monday to Friday, 9 AM to 6 PM IST
Emergency Support: For urgent delivery issues, mark your email as "URGENT"