Cancellation & Refund Policy
Last Updated: September 26, 2025
At MatchMyStars, all our services (including biodata generation, kundli reports, and astrology consultations) are delivered digitally and instantly after purchase.
As these are personalized and downloadable digital products, we do not offer cancellations, exchanges, or refunds once the payment is successfully completed.
However, if you face any technical issue (such as payment deduction without receiving the report), please contact us at [email protected] within 48 hours, and we'll ensure the issue is resolved.
1. Digital Products Policy
Our services include:
- Biodata Generation: Personalized marriage biodata with multiple template options
- Kundli Reports: Detailed birth chart analysis and predictions
- Compatibility Analysis: Relationship compatibility reports
- Astrology Consultations: Personalized horoscope readings and guidance
All these services are delivered instantly as digital downloads upon successful payment completion.
2. No Refund Policy
Due to the nature of our digital services, we maintain a strict no-refund policy for the following reasons:
- Instant Delivery: All products are delivered immediately after payment
- Personalized Content: Reports are customized based on individual birth details
- Digital Nature: Once downloaded, the content cannot be "returned"
- Intellectual Property: The generated content becomes the user's property
3. Technical Issues Resolution
We understand that technical issues may occur. In such cases:
- Report Within 48 Hours: Contact us immediately if you experience any technical problems
- Payment Verification: We will verify your payment and ensure you receive your report
- Alternative Delivery: If needed, we will provide alternative delivery methods
- Full Resolution: We guarantee to resolve all legitimate technical issues
Contact Information: Email us at [email protected] with your order details and issue description.
4. Payment Security
We ensure secure payment processing:
- Secure Gateways: All payments are processed through secure, encrypted payment gateways
- No Data Storage: We do not store your payment information on our servers
- Instant Confirmation: You will receive immediate confirmation of successful payments
- Transaction Records: All transactions are recorded for verification purposes
5. Dispute Resolution
In case of any disputes or concerns regarding our services, we follow a structured resolution process:
- Initial Contact: Reach out to us via email with detailed information about your concern
- Investigation: We will investigate the matter within 24-48 hours
- Resolution: We will provide a fair resolution based on the circumstances
- Follow-up: We ensure complete satisfaction with our resolution
6. Policy Updates
This cancellation and refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
We recommend reviewing this policy periodically to stay informed about our terms and conditions.
7. Contact Support
For any questions, concerns, or technical issues, please contact our support team:
Email: [email protected]
Response Time: Within 24-48 hours
Business Hours: Monday to Friday, 9 AM to 6 PM IST